Responsible Gaming at bee 9999

At bee 9999, responsible gaming is not a legal footnote — it is a core part of how we operate. We firmly believe that gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment for adults across Bangladesh. At the same time, we recognise that for a small number of players, gambling can become problematic. Our commitment is to provide every player with the information, tools, and support to keep their gaming experience within healthy boundaries.

The bee 9999 responsible gaming programme is built on four principles: prevention (stopping problems before they start), detection (identifying at-risk behaviour early), intervention (reaching out proactively to players showing warning signs), and support (connecting players with professional help when needed). These principles are woven into every aspect of the bee 9999 platform — from account registration to our trained 24/7 English support team.

We encourage all players — regardless of whether they feel they have a problem — to familiarise themselves with the tools and resources on this page. Setting a deposit limit or scheduling a weekly time-out are healthy habits for any player, not just those in difficulty. Playing within your own pre-set boundaries is the single most effective way to ensure that bee 9999 remains an enjoyable experience for you for years to come.

How We Verify Age

At registration, all players must confirm they are aged 18 or above. Before processing a first withdrawal, bee 9999 requires identity verification (KYC) using a government-issued document — a National Identity Card (NID), passport, or birth certificate. If verification reveals a player is under 18, the account is immediately suspended, all funds are returned to the original payment method, and the player is permanently barred from re-registering.

Protecting Minors on Shared Devices

If your household includes individuals under the age of 18, we strongly recommend installing parental control software on shared computers, tablets, and smartphones. Free and paid solutions are available that restrict access to gambling websites by category. bee 9999 also recommends that adults log out of their accounts — rather than simply closing the browser — when stepping away from a shared device. Never share your bee 9999 account password with anyone, including family members.

One of the most effective tools for maintaining control over your gambling spend is setting a personal deposit or loss limit before you start playing. bee 9999 offers flexible limit controls that allow you to cap how much you deposit or lose over a defined time period. These limits are an entirely voluntary and self-directed measure — they exist to empower you, not restrict you.

Limits can be requested at any time by contacting our 24/7 English live chat support team. We will apply the limit to your account promptly. To increase an existing limit, a mandatory 24-hour review period applies — this cooling-off window is designed to ensure that limit increases are considered decisions rather than impulsive ones made in the heat of a session.

A time-out is a short-term break from gambling that you can activate on your bee 9999 account whenever you feel you need distance from the platform — even if you do not believe you have a serious problem. Time-outs are ideal for players who want to pause, reflect, and return to gambling with a clearer head. During a time-out period, your account is suspended for all gaming and betting activity. You may still log in to request a withdrawal of your existing balance.

Available Time-Out Periods

• 24-Hour Time-Out: A short reset to interrupt a losing streak or an extended session. Takes effect immediately upon request.
• 7-Day Time-Out: A one-week break, useful if you find yourself playing more frequently than you intended.
• 30-Day Time-Out: A full month away from the platform. Recommended if you are experiencing financial strain or emotional distress linked to gambling.
• Custom Duration: Any other duration up to 6 weeks can be set on request. Tell our support team the exact end date you want and we will apply it.

To activate a time-out, contact our live chat support team and request the duration you want. Time-outs cannot be reversed before their expiry date — this is intentional. The purpose of a time-out is to create genuine distance from the platform, not a token pause that can be cancelled on impulse. If you need a longer or permanent break, see the Self-Exclusion section below.

Session Duration Reminders

bee 9999 recommends setting a session duration reminder if you tend to lose track of time while playing. Our support team can configure automatic on-screen notifications that appear after a set time — for example, after 60 or 90 minutes of continuous play — reminding you to take a break, check your current session spend, and decide whether to continue. These reminders are non-blocking; they inform rather than interrupt.

Self-exclusion is available to any bee 9999 player who feels that their gambling is out of control or is causing significant harm to their finances, relationships, or mental health. A self-exclusion closes your account for all gambling activity — including cricket betting, live casino, slots, bingo, and all other games — for the duration you select. During a self-exclusion, you will not receive any promotional communications from bee 9999.

Self-Exclusion Durations

• 6 Months: The minimum self-exclusion period. Cannot be lifted early under any circumstances.
• 1 Year: Recommended for players who have experienced a significant gambling-related problem.
• 3 Years: For players seeking long-term distance from gambling while keeping the option to return open.
• Permanent (Lifetime): An irreversible self-exclusion. Your account will be permanently closed and you will not be permitted to register a new account. This option is recommended for players with a serious gambling addiction who wish to rule out any future return.

What Happens During Self-Exclusion

• Your bee 9999 account is immediately suspended for all gambling activity.
• Any existing balance will be returned to your bKash, Nagad, or Rocket wallet, or to your registered bank account.
• You will be removed from all marketing lists and will not receive any bonus or promotional emails or SMS messages.
• bee 9999 will make all reasonable technical efforts to prevent you from accessing your account or creating a new account during the exclusion period.
• At the end of a non-permanent exclusion, reactivation is not automatic — you must contact support and complete a 7-day cooling-off review before your account is reinstated.

How to Request Self-Exclusion

Contact our 24/7 English live chat team at any time and say the words "I want to self-exclude". Our agents are trained to handle this request sensitively and without pressure. The process takes less than five minutes. You can also email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the duration you are requesting. We will confirm the exclusion in writing to your registered email address.

Problem gambling can develop gradually and is often difficult to recognise from the inside. The warning signs listed below are not a diagnosis — they are indicators that your relationship with gambling may have shifted from entertainment to something more harmful. If you recognise several of these signs in yourself or someone you know, we strongly encourage you to seek support.

The following questions are adapted from widely used problem gambling screening tools. Read each question honestly and consider how many apply to your experience over the past 12 months. This checklist is not a medical diagnostic tool — it is a personal reflection aid. If your honest answer to four or more questions is "yes", we strongly recommend contacting our support team or a professional gambling counselling service.

Asking for help is always the right decision. Whether you want to talk confidentially with our support team, activate a self-exclusion, or connect with a professional counselling service, bee 9999 is here to make that process as straightforward as possible. You will never be judged or pressured when raising a responsible gaming concern with our team.

Useful Resources

• Gamblers Anonymous: An international fellowship of people who share their experience and strength to recover from compulsive gambling. Meetings and online resources are available globally.
• GamCare: A UK-based organisation providing information, support, and counselling for those affected by gambling-related harm. Their website offers online resources accessible from Bangladesh.
• BeGambleAware: An independent charitable organisation providing free, confidential information and support for anyone affected by gambling harm, including family members and friends.
• Your GP or Doctor: Problem gambling can have significant mental and physical health consequences. A general practitioner in Dhaka, Chittagong, Sylhet, Khulna, or any other city can provide referrals to counselling and therapeutic support services.

bee 9999 does not profit from problem gambling. Every player who gambles responsibly is more valuable to us than one who chases losses beyond their means. Our long-term success depends on players who enjoy bee 9999 as a sustainable leisure activity — and that only happens when responsible gaming is taken seriously by both the platform and the player.